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Genpact Ditches Headcount Model for Outcome-Focused Approach

Genpact Ditches Headcount Model for Outcome-Focused Approach

“The Sholay days of ‘Kitne Aadmi The’ for the Indian IT sector are over,” quipped CP Gurnani, former CEO of Tech Mahindra, in a recent interview. His statement sums up a shift underway in the industry–a move away from valuing manpower to valuing outcomes, driven by AI.

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