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Klarna CEO Reflects: AI's Impact on Efficiency Meets Caution

Klarna CEO Reflects: AI's Impact on Efficiency Meets Caution

Klarna CEO Sebastian Siemiatkowski admits the company may have rushed its use of AI to cut costs. While AI helped Klarna save on marketing and customer service, it led to significant job cuts. Now, the focus is on improving operations as Klarna readjusts its AI strategy.

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