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Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall

Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a remote, on-demand model, while continuing to integrate AI across operations.

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