Verizon Statement: Company faces backlash amid outage. Downdetector logs 18,293 reports as users enter SOS mode

Verizon Statement is here as company faces backlash amid outage. Verizon said a software issue affected wireless service. Downdetector logged 18,293 reports. Users in multiple cities reported SOS mode. Verizon said engineers worked to fix the problem. Report the issue to Downdetector, Verizon.